How do I set up the HDMI sync box?

Watch video on YoutubeConnect sync box to media source and TVThe connection should go like: Your HDMI media device -> WiZ sync box -...

Does the HDMI sync box work with Smart TV apps?

No, because smart TV apps run directly on the TV itself and there is no video signal passing through the sync box. In order for the Syn...

Does the HDMI sync box work with an AV receiver?

Yes, it will work with AV receivers. You can put the WiZ HDMI sync box between AV receiver and TV and plug in all your video sources to AV r...

Can I use ARC with the sync box?

The WiZ HDMI sync box doesn't support ARC (Audio Return Channel), it means that it cannot directly receive audio from your TV and send it to...

How do I set my lights to turn on with the TV?

In the factory setting, the TV backlight and lights added in the TV area would turn on automatically when the video source (the HDMI device ...

Can I start TV sync using voice control?

Yes, you can set lights to start syncing with TV using voice control via Google Home, Amazon Alexa or Siri Shortcuts. You'll firstly need to...

How does the WiZ HDMI Sync box with TV backlight work?

By connecting the Sync box to a HDMI media device such as streaming stick, set-top box, and gaming console, and attaching the LED strip to t...

Why is the image/sound on my TV lost for a few seconds at a time?

When the format or resolution of the video is changed, the sync box will need to re-calibarte to the new video format.During the re-calibrat...

Can I use the Sync box with Samsung One Connect Box?

Yes, you can use the Sync box with Samsung One Connect Box. The Sync box should go between the One Connect Box and your HDMI media device (i...

What video formats does the HDMI sync box support?

The HDMI sync box with light strip supports video resolution up to 4K, refresh rate up to 60 Hz. HDR10 and HDR10+/Dolby Vision.The...

Is the HDMI sync box Matter compatible?

No, the HDMI sync box with TV backlight does not supoport Matter, but you can still use your voice assistant - Google, Alexa or Siri to star...

I'm not sure which HDMI sync box with TV backlight kit would fit my TV. The 55"~65" or the 75"~85" one?

The TV backlight is a 3-sided LED strip. You can check the measurement of each side of the strip below to see which kit fits best to your TV...

My sync box is getting quite warm. Is that normal?

You may feel the Sync box is getting quite warm to the touch during operation. It is a normal characteristic of such electronic equipme...

The video resolution is dropping to 1080p when connected to the Sync box. How to fix it?

In case your video source is playing 4K when connected directly to TV but dropping to 1080p when the Sync box is added, try to switch off th...

The backlight strip is a too long for my TV. Can I cut it?

No, the TV backlight strip is not designed to be cut.The backlight strip is designed to fit certain sizes of TV (55"~65" or 75"~85"). Please...

My TV only supports HDMI 1.4. Can I use the sync box that supports HDMI 2.0?

It should work if you plug a HDMI 2.0 device into a HDMI 1.4 port on a TV, but you will only get HDMI 1.4 features (4K at 30Hz). Devices con...

Will the Sync box work with HDMI 2.1 cables?

Yes, HDMI 2.1 is backwards compatible with HDMI 2.0, so it should work with the WiZ Sync box's HDMI 2.0 port. 

What should I do if I'm having issues syncing lights with the TV?

If you're having issues such as lights don't sync, TV loses image, video has no sound, you can try the following steps to troubleshoot: ...

How much space is needed between the TV and the wall behind it for the TV backlight to function correctly?

As the backlight strip emits light from the back side of the TV, you should make sure there is a proper spacing between the TV and the wall ...