Getting started

What type of networks does WiZ support?

In a nutshellWiZ works on most Wi-Fi networks. We use 2.4GHz, which is the most commonly available Wi-Fi range on both old and new routers,...
스마트 조명은 어떻게 시작하나요?

WiZ 스마트 조명/스마트 플러그 설치 및 사용 가이드에 오신 것을 환영합니다! WiZ는 커넥티드 조명 시스템입니다. WiZ 조명과 스마트 플러그는 Wi-Fi 네트워크를 통해 설정되며 WiZ 앱, WiZ 액세서리, 타사 스마트 홈 시스템을 통해 제어할...
Accessories - How to get started?

WiZ 액세서리 설치 가이드에 오신 것을 환영합니다! WiZ 스마트 시스템의 다양한 액세서리를 통해 완벽한 스마트 조명 환경을 구축할 수 있습니다.WiZ 시스템 액세서리:- WiZmote(Wi-Fi 원격)- 스마트 버튼- NFC 태그- 동작 센서(PI...
Putting lights in pairing mode

To make sure only you can add your lights to your system, there is a special procedure to perform to make the lights “discoverable” at the m...
Pairing troubleshooting

If you encounter any problem to connect your lights, please check the troubleshooting steps below.Still having an issue? Contact our su...
Using Bluetooth to pair WiZ devices

Why should I turn on Bluetooth and allow WiZ to use it?Since 2019, almost all WiZ products include Bluetooth. Using Bluetooth during pairing...
Choosing the right pairing instructions

Why are there different pairing instructions for brand new lights?To make the pairing process faster and simpler, lights will automatically ...
Product type selection

The pairing steps may be slightly different for each type of product. For bulbs, simply choose "Bulb". The same logic applies for LED s...
What is WiZ and how does it work?

WiZ is a connected lighting system. WiZ lights are set-up through your Wi-Fi network and can be controlled with the WiZ application on your ...
Inputting Wi-Fi name and password

Which Wi-Fi name and password should I input?WiZ devices only operate on 2.4 GHz Wi-Fi. To learn more, please check this article. By de...
Adding WiZ lights in your home

Please start by connecting your phone to your home Wi-Fi, since your WiZ devices will join the network your phone is connected to.We strongl...
Why do my devices go offline right after pairing?

When you purchase your devices, they may have spent a few weeks on the shelves already, and a few more weeks travelling the world to reach t...

Getting started

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