If you decide to return a wiZ camera to a distributor, or decide to pass it on to someone else to install in their home, please follow these steps:
- Go to the WiZ app, go to the camera settings page, and select "Delete". This will make it so that all events and media linked with this camera are deleted and will allow other users in the future to install the camera in their WiZ homes
- Power the camera on and press the physical reset button on its back for 10seconds, then release. This would wipe all potential residual information on the camera, including the Wi-Fi network credentials. You should then see the camera reboot, the LED start blinking green and hear the "ready to install" chime.
Note that if the camera is connected to the internet when you do step 1, it will automatically also apply step 2. We recommend to follow step 2 anyways for ensuring completion.