When the light is in Manual pairing mode and emits a Wi-Fi signal, this is indicated by a double pulse in purple color.
If your light is adjustable white only, then this double pulse will be in cool white. Dimmable white products can only indicate this by double pulsing - please pay attention to the pattern.
Once you have confirmed that the light is in manual pairing mode, open the Wi-Fi settings of your phone and connect to the Wi-Fi network: " WiZConfig_xxxx" (the last 4 digits depend on your light):
- This network does not require a password. The password you are prompted to enter in the app is the one for your own network, so that it can be passed to the light.
- Your phone may ask you to confirm that you want to stay connected to that network because it has "no Internet". This is normal (it is just a local network). Please confirm and stay connected.
Once the mobile phone is connected to the Wi-Fi emitted by the WiZ light, go back to the WiZ app and wait for the process to complete.
If you are still facing issues after trying these exact steps 2 or 3 times, please contact our support team using the in-app chat and tell us at which step you are having an issue. We will get back to you as fast as we can.