General Questions
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Where can I find help?
You can find the FAQs in English on the website at https://faq.wizconnected.com/a/wiz/?l=en or in the apps, by selecting FAQ in the Setting...
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WiZ lights: WiZ Colors and WiZ Whites.
Two kinds of WiZ lights exist. WiZ Colors, and WiZ Whites. WiZ Whites lights offer lighting capabilities ranging from warm white to cool wh...
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What is WiZ and how does it work?
WiZ is a connected lighting system. WiZ ligths are set-up through your Wi-Fi network and can be controlled with the WiZ application on your...
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WiZ Home structure: organizing your lights.
To make navigation as easy as possible, WiZ defines a structure for your Home, with the following hierarchy: - Home. This is the highest l...
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What are Tooltips?
“Tooltips” is a feature meant to enhance the on-boarding experience for first-time users by displaying some pop-up tips about what can be d...
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I changed my router. How do I get my lights back online?
If you replaced your Wi-Fi router, you may either:Set it up with the same SSID and password as your previous network. In that case, since li...
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What is my "Home ID" and where can I find it?
On the WiZ servers, your home is anonymously identified by a randomly allocated number. We call this number the "Home ID".There is no need t...
Sections
- WiZ Product Regulatory Compliance
- General Questions
- Getting Started
- Using WiZ: basics
- Using WiZ: fine tuning
- Questions about Sign in
- Invitations: sharing your lights
- Homes, Rooms, Groups
- WiZclick
- WiZ Scenes
- Scheduled Events
- Rhythms
- Power consumption and power outages
- Wi-Fi WiZmote
- Wi-Fi motion sensors
- Integration: Alice
- Integration: Google Assistant / Google Home
- Integration: Amazon Alexa
- Integration: Add to Siri
- Integration: IFTTT
- Integration: Samsung SmartThings
- Integration: Conrad Connect
- Integration: Enki
- Integration: ImperiHome
- Integration: Mijia (Xiaomi)
- Open Source licenses
- WiZ Products Warranty
- iOS Migration
- WiZ Pro Products - Datasheets
- WiZ LED STRIPS
- Dimmer switch/Circuit-or 3 way switches advises
- WiZ Pole Floor Lamp
- Matter
- Home Monitoring
- Dual Zone light
Need more help?