Getting Started

Adding a WiZ light in the system.

First of all, please make sure that your phone is connected to a Wi-Fi network (2.4GHz). In the main screen of the application, select the...
Setting lights to “pairing mode”.

To make sure only you can add your lights to your system, there is a special procedure to perform to make the lights “discoverable” at the ...
Using a second device to control your lights

To use a second device to control your lights, you need to follow these steps: On your first device, make sure to be signed in with iCloud,...
Adding a Wi-Fi switch in the system

1. Make sure that your phone is connected to a Wi-Fi network ( 2.4GHz). 2. On the main screen of the application, select the room in which...
Adding a Smart Plug in the system

1. Make sure that your phone is connected to a Wi-Fi network ( 2.4GHz). 2. On the main screen of the application, select the room in which...
Pairing Troubleshooting

In order to connect your lights, please check the troubleshooting steps below. Still having an issue? Contact our support team via the cha...
Sign in with Google, Facebook, Yandex

WiZ cares a lot about your privacy, and will not ask you for any sign in to get started with your lights. We will create an anonymous accoun...
Adding a Retroconnector in the system

On the main screen of the app, tap on the + in the top right corner and select "Add device", then tap on the "Retroconnector" tile. To mak...
What type of networks does WiZ support?

WiZ operates on 2.4GHz Wi-Fi, on either B or G channels. 5GHz Wi-Fi is not supported. However, once your lights are paired, you can control...
Can’t find "WiZConfig_xxxx" in the Wi-Fi settings during manual setup

If you can't find "WiZConfig_xxxx" in your Wi-Fi settings during manual setup then it could means this feature is not available yet for your...
Downloading the WiZ application.

WiZ is available for iOS and Android. You can find the WiZ application on Google Play Store and Apple App store.Or just scan the following Q...

Getting Started

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